Refund policy

Effective Date: October 29, 2025
Last Updated: January 2026
Domain: https://trycortivia.com

At Cortivia, your satisfaction is our priority. That’s why we offer a risk-free 60-day money-back guarantee on your purchase.

If you are not satisfied with your order, simply contact us within 60 days of delivery and we will be happy to assist you with a refund, subject to the terms below.

60-Day Money-Back Guarantee

  • Applies to purchases made directly from Cortivia

  • Limited to one refund per product type per customer

  • Valid within 60 days of confirmed delivery

  • Shipping and handling fees are non-refundable

In most cases, we may not require the product to be returned. However, Cortivia reserves the right to request a return depending on the situation.

How to Request a Refund

To start your refund request, email us at:
📧 support@trycortivia.com

Please include:

  • Your order number

  • The reason for your refund request

We will review your request and provide further instructions if needed.

Refused Shipments

If a customer refuses delivery of an order, the order is considered voluntarily abandoned.
Refused shipments are not eligible for refunds, including the product cost and shipping fees.

Once a package is refused, it is treated as a completed fulfillment attempt and falls outside our return and refund policy. Any costs incurred for shipping, handling, or return processing will not be reimbursed.

Returns (If Required)
If we request a return:

  • Returns must be approved by Cortivia before being sent.

  • The product must be shipped only to the address we provide.

  • Return shipping is the responsibility of the customer.

  • Items must be returned according to our instructions.

  • Products returned without prior authorization may not be accepted and may not qualify for a refund.

Shipping fees are non-refundable.

Refused Shipments
Orders that are refused at delivery are not eligible for refunds. Refusing a package is considered a cancellation after shipment and voids the 60-day money-back guarantee.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at:
📧 support@trycortivia.com

In these cases:

  • No return is required

  • We will arrange a replacement or full refund at no additional cost

Exchanges

We do not offer direct exchanges.
If you wish to receive a different product, please request a refund and place a new order separately.

Order Cancellation

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.
While we will do our best to accommodate your request, orders are processed quickly and we cannot guarantee that cancellations will be possible once processing has begun or the order has shipped.

Policy Abuse

Cortivia reserves the right to limit or refuse refunds in cases of excessive returns, suspected abuse, or fraudulent activity.

Policy Updates

Cortivia reserves the right to update or amend this policy at any time.
Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Cortivia, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Contact Information

For all return or refund inquiries, please contact:
📧 support@trycortivia.com