Privacy Policy

Effective Date: October 27, 2025
Last Updated: January 16, 2026
Domain: https://trycortivia.com

This Privacy Policy (“Policy”) describes how Cortivia LLC (“Cortivia,” “we,” “our,” or “us”), a limited liability company registered in the State of Delaware, United States, collects, uses, discloses, retains, and protects personal information when you visit, interact with, or make purchases from our website https://trycortivia.com (the “Site”).

This Policy is intended to comply with applicable United States privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), and other applicable state privacy laws.

Your privacy rights depend on the laws of the state in which you reside, not the state in which Cortivia is registered.

By accessing, using, or purchasing from the Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, you must not use the Site.

1. DEFINITIONS

For purposes of this Policy:

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual or household.

“Sensitive Personal Information” includes government identifiers, precise geolocation, biometric data, financial account login credentials, or other data defined as sensitive under applicable law.

“Processing” means any operation performed on Personal Information, including collection, use, storage, disclosure, or deletion.

“Service Provider” means a third party that processes Personal Information on our behalf under contractual obligations.

“Sale” and “Share” have the meanings defined under state privacy laws and may include certain advertising disclosures even where no monetary payment occurs.

2. SCOPE OF THIS POLICY

This Policy applies to all visitors, customers, and users of the Site. Certain rights apply only to residents of specific U.S. states as required by law.

3. INFORMATION WE COLLECT

A. Information You Provide Directly

We collect Personal Information when you:

  • Place an order

  • Create or manage an account

  • Contact customer support

  • Subscribe to emails or SMS

  • Participate in promotions

  • Submit reviews or testimonials

Including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history and transaction details

  • Communications with customer support

Payment data is processed by third-party processors. We do not store full credit card numbers.

B. Information Automatically Collected

When you access the Site:

  • IP address

  • Browser type and language

  • Device and operating system

  • Pages viewed and interactions

  • Referring URLs

  • Approximate location derived from IP

  • Cookie identifiers

C. Information from Third Parties

We may receive data from:

  • Payment processors

  • Shipping carriers

  • Fraud detection services

  • Advertising platforms

  • Analytics providers

D. Sensitive Personal Information

We do not intentionally collect Sensitive Personal Information. Any voluntarily shared sensitive context (such as health remarks) is used only to assist your request.

4. LEGAL BASIS FOR PROCESSING

We process Personal Information based on:

  • Performance of a contract

  • Consent

  • Legitimate business interests

  • Legal obligations

5. HOW WE USE YOUR INFORMATION

We use Personal Information to:

  • Fulfill orders

  • Provide customer service

  • Send confirmations and shipping updates

  • Manage refunds and returns

  • Improve site functionality

  • Conduct analytics

  • Deliver and measure advertising

  • Prevent fraud

  • Enforce policies and agreements

6. HOW WE SHARE INFORMATION

We do not sell Personal Information for money.

We may share data with:

  • Payment processors

  • Shipping partners

  • Hosting providers

  • Analytics services

  • Email marketing platforms

  • Advertising partners

  • Customer support tools

All such parties are contractually required to protect your data.

We may also disclose information:

  • To comply with law

  • To protect rights and safety

  • During business transfers (mergers, asset sales)

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies for:

  • Site functionality

  • Analytics

  • Marketing attribution

  • Retargeting

You can manage cookies in your browser. Blocking cookies may affect functionality.

8. ADVERTISING & TARGETED MARKETING

We may share limited identifiers with advertising partners to:

  • Measure ad performance

  • Deliver interest-based ads

  • Create audience segments

This may constitute “sharing” under certain state privacy laws.

We recognize and honor Global Privacy Control (GPC) browser signals as valid opt-out requests.

9. DATA RETENTION

We retain Personal Information as necessary to:

  • Fulfill contracts

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Typical retention:

  • Order data: 7 years

  • Support records: 3 years

  • Marketing data: until opt-out

  • Fraud logs: as required for security

10. DATA SECURITY

We implement:

  • SSL encryption

  • Secure servers

  • Access controls

  • Staff training

  • Incident monitoring

No system is 100% secure. Use of the Site is at your own risk.

11. YOUR PRIVACY RIGHTS

Depending on your state, you may have the right to:

  • Access your Personal Information

  • Correct inaccuracies

  • Request deletion

  • Receive a portable copy

  • Opt-out of sale or sharing

  • Limit sensitive information processing

Requests must be submitted to:
support@trycortivia.com
Subject line: Privacy Request

We respond within 45 days, with one possible 45-day extension if reasonably necessary.

We may require identity verification.

12. AUTHORIZED AGENTS

California residents may designate an authorized agent to submit requests on their behalf. Proof of authorization is required.

13. APPEALS PROCESS

If your request is denied, you may appeal by emailing
support@trycortivia.com within 60 days of the decision.

14. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

We do not sell Personal Information for monetary value.

You may opt-out of sale or sharing at:
https://trycortivia.com/pages/data-sharing-opt-out
or by emailing: support@trycortivia.com

15. NON-DISCRIMINATION

We will not discriminate against you for exercising your privacy rights.

16. CHILDREN’S PRIVACY

The Site is not intended for children under 13. We do not knowingly collect their data.

17. INTERNATIONAL USERS

All data is processed in the United States. By using the Site, you consent to U.S. data processing.

18. BUSINESS TRANSFERS

Personal Information may be transferred during mergers, acquisitions, or asset sales.

19. RECORD KEEPING

We maintain records of privacy requests and compliance actions as required by law.

20. GOVERNING LAW

This Policy is governed by the laws of the United States and the State of Delaware.

21. ENTIRE AGREEMENT

This Policy constitutes the entire agreement regarding privacy practices.

22. ACCESSIBILITY

Alternative formats are available upon request:
support@trycortivia.com

23. CONTACT INFORMATION

Cortivia LLC
Registered in Delaware, United States
Email: support@trycortivia.com