Payment Policy

Thank you for choosing Cortivia. We are committed to providing a secure, transparent, and reliable payment experience. Please review this Payment Policy before placing your order.

Accepted Payment Methods

Cortivia currently accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment methods may vary depending on your location, device, and browser.

All payments are processed securely through PCI-compliant payment processors.

Payment Authorization

When you place an order, your payment method may be temporarily authorized to verify available funds and protect against fraudulent transactions.

Orders will only begin processing after successful payment authorization.

If payment authorization fails, your order will not be processed.

Currency

Unless otherwise stated, all prices on https://trycortivia.com are displayed in United States Dollars (USD).

If you are purchasing from outside the United States, your bank or card issuer may charge currency conversion fees or international transaction fees. These charges are determined by your financial institution and are not controlled by Cortivia.

Billing Information

Customers are responsible for providing accurate and complete billing information.

If billing information cannot be verified, or if the payment processor identifies inconsistencies, we reserve the right to delay, cancel, or refuse the order for security purposes.

Fraud Prevention

To protect both our customers and our business, Cortivia uses automated fraud detection and payment verification systems.

We reserve the right to:

  • Request additional identity or payment verification before processing an order.
  • Cancel or refuse orders that appear fraudulent or unauthorized.
  • Limit or refuse transactions when required for security or legal compliance.

Failed or Declined Payments

If your payment cannot be completed, we recommend:

  • Confirming your payment information is correct.
  • Contacting your bank or card issuer.
  • Trying another accepted payment method.

Orders with unsuccessful payments are not reserved and will not enter fulfillment until payment has been successfully completed.

Subscription Payments

If you purchase a subscription product, you authorize Cortivia to automatically charge your selected payment method on each scheduled renewal date until the subscription is cancelled.

You may manage or cancel your subscription at any time through your customer account or by contacting our support team before your next renewal date.

For additional information, please refer to our Terms of Service and Refund Policy.

Taxes, Duties & Import Fees

Applicable sales tax is calculated during checkout where required by law.

International customers may be responsible for customs duties, VAT, import taxes, or other governmental charges imposed by their country. These charges are not collected by Cortivia and remain the responsibility of the recipient.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Once processed, refunds typically appear within 3–10 business days, depending on your bank or payment provider.

Please refer to our Refund Policy for complete information regarding eligibility and refund processing.

Payment Security

Protecting your payment information is important to us.

All payment information is encrypted and processed using secure, PCI-compliant payment systems. Cortivia does not store or have direct access to your complete payment card information.

Contact Us

If you have questions regarding payments, billing, or subscription charges, please contact us:

Cortivia LLC

Email: support@trycortivia.com

Registered Office:
254 Chapman Rd, Ste 208 #26204
Newark, Delaware 19702
United States

Customer inquiries are typically answered within 24–48 business hours.