FAQ
Frequently Asked Questions
Everything you need to know about Cortivia products, orders, shipping, subscriptions, returns, and customer support.
About Cortivia
Who is Cortivia?
Cortivia is a wellness brand focused on developing thoughtfully formulated dietary supplements designed to support everyday health and wellbeing.
Cortivia is owned and operated by Cortivia LLC, a U.S. registered company. We work with experienced manufacturing partners and established quality control procedures to support product consistency and quality.
Where is Cortivia located?
Cortivia is operated by Cortivia LLC, a Delaware registered company in the United States.
Our registered mailing address is:
Cortivia LLC
254 Chapman Rd, Ste 208 #26204
Newark, DE 19702
United States
How can I contact Cortivia?
Our customer support team is available by email.
Email: support@trycortivia.com
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM EST
We typically respond to customer inquiries within 24–48 business hours.
Products
Which supplements does Cortivia currently offer?
Our current product lineup includes:
- Pure Moringa Capsules
- Organic Beetroot Capsules
Product availability may change. Current products and availability are displayed on our website.
How do I choose the right Cortivia supplement?
Each product is formulated for different everyday wellness goals.
Pure Moringa Capsules are designed to support natural energy and everyday wellness as part of a healthy lifestyle.
Organic Beetroot Capsules are formulated to support healthy circulation and nitric oxide production as part of an active lifestyle.
Please review the product information and ingredient label before use.
If you have questions about which dietary supplement may be appropriate for you, consult a qualified healthcare professional.
Can I take multiple Cortivia supplements together?
Some customers choose to include more than one dietary supplement in their daily wellness routine.
If you are pregnant, nursing, have a medical condition, take prescription medications, or have concerns about possible supplement interactions, consult your healthcare provider before combining dietary supplements.
Pure Moringa Capsules
What is Cortivia Pure Moringa?
Cortivia Pure Moringa Capsules contain concentrated Moringa oleifera leaf extract.
The formula is designed to support natural energy and everyday wellness as part of a healthy lifestyle.
How should I take Pure Moringa Capsules?
Adults should take two capsules daily with water, preferably in the morning, or as directed by a healthcare professional.
Always follow the serving directions shown on the product label.
How long does it take to notice results?
Individual experiences vary depending on factors such as lifestyle, consistency, and individual response.
Cortivia is designed for consistent daily use and is not intended to produce a guaranteed result within a specific timeframe.
Many customers choose to use the supplement consistently for several weeks as part of their daily wellness routine.
Does Pure Moringa contain fillers?
Cortivia Pure Moringa is formulated with concentrated Moringa oleifera leaf extract.
Please review the current product label for complete ingredient information.
Is your Moringa made from leaf extract?
Yes.
Cortivia Pure Moringa Capsules use concentrated Moringa oleifera leaf extract.
Organic Beetroot Capsules
What are Cortivia Organic Beetroot Capsules used for?
Cortivia Organic Beetroot Capsules are formulated to support:
- healthy circulation
- nitric oxide production
- everyday wellness as part of an active lifestyle
Individual experiences may vary.
How should I take Organic Beetroot Capsules?
Follow the serving directions printed on the product label or use as directed by your healthcare professional.
Do not exceed the recommended serving unless instructed by a qualified healthcare professional.
Can I take Beetroot with Pure Moringa?
Some customers choose to use both products as part of their daily supplement routine.
If you have a medical condition, take prescription medications, are pregnant, or are nursing, consult your healthcare provider before combining dietary supplements.
Ingredients & Quality
Where are Cortivia supplements manufactured?
Cortivia supplements are manufactured in China by experienced manufacturing partners that follow Good Manufacturing Practices and established quality control procedures.
Our manufacturing and fulfillment locations are separate. Product manufacturing in China does not mean all customer orders are shipped directly from China.
Orders within the United States are fulfilled from our U.S. fulfillment center in Kentucky. Orders to Canada and the United Kingdom are fulfilled through our international fulfillment network, including facilities located in China.
Are Cortivia supplements tested for quality?
Our manufacturing partners follow established quality control procedures throughout the production process to support product consistency and quality.
Please refer to the individual product page and product label for product-specific information.
Are Cortivia supplements vegan?
Yes.
Are Cortivia supplements gluten-free?
Yes.
Are Cortivia supplements non-GMO?
Yes.
Do Cortivia products contain caffeine or added stimulants?
Please review the ingredient information for each individual product.
Cortivia Pure Moringa and Cortivia Organic Beetroot are formulated without caffeine or added stimulants.
For complete ingredient information, refer to the current product label.
Orders & Shipping
Where does Cortivia ship?
We currently ship to:
- the United States
- Canada
- the United Kingdom
Available shipping destinations are also displayed during checkout.
Where will my order ship from?
Orders shipped within the United States are fulfilled from our U.S. fulfillment center located in Kentucky.
Orders shipped to Canada and the United Kingdom are fulfilled through our international fulfillment network, including facilities located in China.
The fulfillment location may therefore differ depending on the order's destination.
How long does shipping take?
Orders are generally processed within 1–2 business days, excluding weekends and U.S. holidays.
Estimated delivery times after processing are:
United States, including Alaska and Hawaii:
2–6 business days
Canada and the United Kingdom:
4–12 business days
Delivery estimates are not guaranteed and may vary because of weather, carrier delays, customs processing, holidays, or other circumstances outside our control.
Is shipping free?
Yes.
Free Express Shipping is included with every order.
There are no additional shipping charges for standard delivery unless otherwise stated during checkout for a specific promotion or destination.
International customers may still be responsible for customs duties, VAT, import taxes, or other government fees imposed by their country.
Will I have to pay customs duties or VAT?
International orders may be subject to customs duties, VAT, import taxes, or other government fees imposed by the destination country.
These charges are not collected by Cortivia and remain the responsibility of the recipient unless otherwise stated during checkout.
Which shipping carrier will deliver my order?
Carrier selection depends on the destination and available delivery services.
Orders may be shipped using carriers including:
- USPS
- UPS
- DHL
- FedEx
- SpeedX
- GOFO Express
- LaserShip
- local postal services
- regional last-mile delivery operators
Carrier selection is determined by our fulfillment network and cannot be requested or guaranteed.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking information may require 24–72 hours to appear after the package has been scanned by the carrier.
What should I do if my tracking has not moved?
If your shipment has not moved for more than 10 business days after dispatch, contact us at:
We will work with the shipping carrier to investigate the shipment whenever possible.
Can I change my shipping address after placing an order?
Contact us immediately at support@trycortivia.com if you notice an error in your shipping address.
Because orders begin processing quickly, address changes cannot be guaranteed after an order has been placed.
Once an order has entered fulfillment or shipped, we may be unable to change the delivery address.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Can I cancel my order?
One-time orders: Cancellation requests must be submitted before the order enters fulfillment.
Because orders are processed quickly, cancellation cannot be guaranteed.
Once an order has entered fulfillment or shipped, it cannot be cancelled.
Customers may still qualify for a refund after delivery under the terms of our Refund Policy.
What happens if tracking says my order was delivered?
Carrier delivery scans marked as:
- Delivered
- Left at Door
- In/At Mailbox
- Delivered to Parcel Locker
constitute proof of delivery under our Shipping Policy.
Cortivia is not responsible for packages reported as lost or stolen after confirmed carrier delivery.
Please review our Shipping Policy for complete delivery terms.
Subscriptions
Do you offer subscriptions?
Yes.
Certain Cortivia products may be available through our subscription program.
When you select a subscription product, you authorize Cortivia to automatically charge your selected payment method on each scheduled renewal date until the subscription is cancelled.
Your subscription frequency and renewal information are displayed when you select the subscription offer.
How can I manage my subscription?
You can access the Manage Subscription page from the footer of our website.
Log in using the same email address used when you placed your original subscription order.
From the subscription portal, eligible subscription options may include managing upcoming orders, skipping a shipment, or rescheduling a shipment.
Can I cancel my subscription?
Yes.
You may cancel your subscription to prevent future recurring charges.
You can cancel by:
- visiting the Manage Subscription page in the footer and logging in with the email address used for your subscription order; or
- contacting support@trycortivia.com before your next renewal order enters processing.
Cancelling a subscription prevents future renewals only.
It does not automatically cancel an order that has already been created or entered processing.
Can I cancel a subscription renewal order that has already been generated?
If a renewal order has been generated but has not yet entered processing or fulfillment, you may contact our customer support team to request cancellation.
Once a subscription renewal order has entered processing, has been prepared for shipment, or has shipped, it cannot be cancelled.
Subscription renewal orders may remain eligible under our Refund Policy after delivery, where applicable.
Will I receive a reminder before my subscription renewal?
Your subscription schedule and upcoming renewal information are available through your subscription account.
Please review your subscription details before your next scheduled billing date.
Can I skip or reschedule a subscription shipment?
Eligible subscription shipments may be skipped or rescheduled through the Manage Subscription portal.
Available options may depend on the status of the upcoming order.
Returns & Refunds
Do you offer a money-back guarantee?
Yes.
Eligible purchases made directly from Cortivia are covered by our 60-Day Money-Back Guarantee, subject to the terms and eligibility requirements outlined in our Refund Policy.
The guarantee is valid within 60 days of confirmed delivery and is limited to one refund per product type per customer.
Are opened or used products eligible for the 60-Day Money-Back Guarantee?
Opened or used products may be eligible, subject to review under our Refund Policy.
Cortivia reserves the right to deny or limit refund requests where abuse or fraud is suspected.
How do I request a refund?
Email support@trycortivia.com and provide:
- your order number
- the email address used for the purchase
- the reason for your request
Refund requests are generally reviewed within 1–2 business days.
If additional information is required, our team will contact you.
If a return is required, we will provide the approved return address and return instructions.
Do not send a return before receiving approval from Cortivia.
Do you provide prepaid return labels?
Cortivia does not provide prepaid return shipping labels.
Customers are responsible for return shipping costs unless the return results from a damaged, defective, or incorrect product shipped by Cortivia.
We recommend using a trackable shipping service.
How long do refunds take?
Cortivia processes approved refunds within 1–3 business days after approval or receipt of the returned product, if a return is required.
Approved refunds are issued to the original payment method.
Banks and payment providers may require an additional 3–10 business days to post the refund to your account.
Are original shipping charges refundable?
Original shipping charges are non-refundable unless required by applicable law or the return is due to an error by Cortivia.
Please review our Refund Policy for complete eligibility terms.
What if my order arrives damaged, defective, or incorrect?
Contact support@trycortivia.com immediately.
After verification, Cortivia may provide a replacement or full refund at no additional cost.
Can I refuse delivery and receive a refund?
No.
Refusing delivery is considered a voluntary refusal and is not an approved return.
Refused shipments are not eligible for refunds and void the 60-Day Money-Back Guarantee under our Refund Policy.
If you wish to request a refund, accept delivery and follow the refund request process outlined in our Refund Policy.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different product, you may request a refund if eligible under our Refund Policy and place a new order.
Payments
Which payment methods does Cortivia accept?
Cortivia currently accepts:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location, device, and browser.
What currency are prices displayed in?
Unless otherwise stated, prices on trycortivia.com are displayed in United States Dollars (USD).
Customers purchasing from outside the United States may be charged currency conversion or international transaction fees by their bank or card issuer.
These charges are determined by the financial institution and are not controlled by Cortivia.
Are payments secure?
Payments are processed through secure, PCI-compliant payment processors.
Cortivia does not store or have direct access to complete payment card information.
Safety & Usage
Are Cortivia supplements intended to diagnose or treat diseases?
No.
Cortivia products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Information provided by Cortivia is for general educational purposes and is not medical advice.
Who should consult a healthcare professional before using a dietary supplement?
Consult a physician or other qualified healthcare professional before using a dietary supplement if you:
- are pregnant or nursing
- are under 18 years of age
- have a medical condition
- are scheduled for surgery
- take prescription medications
- have concerns about possible supplement interactions
Can everyone take Cortivia supplements?
Dietary supplements may not be appropriate for everyone.
Always review the product label, follow the serving directions, and consult your healthcare provider if you have questions regarding your individual health or use of dietary supplements.
Can I exceed the recommended serving size?
No.
Use each product according to the serving directions shown on its label unless otherwise instructed by a qualified healthcare professional.
Customer Support
What is the fastest way to reach Cortivia customer support?
Email is the primary way to contact our customer support team.
Email: support@trycortivia.com
What are your customer support hours?
Our customer support hours are:
Monday–Friday, 9:00 AM–5:00 PM EST
We typically respond to inquiries within 24–48 business hours.
Still Have Questions?
Our customer support team is here to help.
Cortivia LLC
254 Chapman Rd, Ste 208 #26204
Newark, DE 19702
United States
Email: support@trycortivia.com
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM EST