FAQ
Frequently Asked Questions
Everything you need to know about Cortivia products, orders, shipping, subscriptions, and customer support.
About Cortivia
Who is Cortivia?
Cortivia is a wellness brand focused on developing premium dietary supplements designed to support everyday health and wellbeing. We carefully select ingredients and work with experienced manufacturing partners to produce supplements that meet high quality standards.
Where is Cortivia located?
Cortivia is operated by Cortivia LLC, a Delaware registered company in the United States.
Our registered mailing address is:
254 Chapman Rd, Ste 208 #26204
Newark, DE 19702
United States
How can I contact Cortivia?
Our customer support team is available by email.
Email: support@trycortivia.com
We aim to respond to all inquiries within 24â48 business hours.
Products
Which supplements does Cortivia currently offer?
Our product lineup currently includes:
- Pure Moringa Capsules
- Organic Beetroot Capsules
We continue expanding our product selection with carefully formulated wellness supplements.
How do I choose the right supplement?
Each product is formulated for different wellness goals.
- Pure Moringa Capsules are designed to support daily wellness, energy, and overall vitality.
- Organic Beetroot Capsules are designed to support circulation and healthy nitric oxide production.
If you're unsure which product best fits your needs, feel free to contact our support team.
Can I take multiple Cortivia supplements together?
Many customers choose to incorporate more than one Cortivia supplement into their daily wellness routine.
If you are pregnant, nursing, have a medical condition, or take prescription medications, consult your healthcare provider before combining dietary supplements.
Pure Moringa Capsules
What is Pure Moringa?
Pure Moringa Capsules contain concentrated Moringa oleifera leaf extract, a botanical ingredient traditionally used to support overall wellness.
How should I take Pure Moringa Capsules?
Adults should take two capsules daily with water, preferably in the morning or as directed by a healthcare professional.
How long does it take to notice results?
Results vary from person to person depending on lifestyle, consistency, and individual factors.
Many customers choose to take the supplement consistently for several weeks as part of their daily wellness routine.
Does Pure Moringa contain fillers?
Our formula is designed to be straightforward and focused on the active botanical ingredient.
Ingredient information can always be found on the product label.
Is your Moringa made from leaf extract?
Yes.
Pure Moringa Capsules use Moringa oleifera leaf extract.
Organic Beetroot Capsules
What are Organic Beetroot Capsules used for?
Organic Beetroot Capsules are formulated to support healthy circulation and nitric oxide production as part of an active lifestyle.
How should I take Organic Beetroot Capsules?
Follow the serving directions printed on the product label or use as directed by your healthcare professional.
Can I take Beetroot with Pure Moringa?
Many customers use both products as part of their daily supplement routine.
If you have any medical condition or take prescription medication, consult your healthcare provider before combining dietary supplements.
Ingredients & Quality
Where are Cortivia supplements manufactured?
Our supplements are manufactured in GMP-certified and FDA-registered facilities in China under established quality control procedures.
Are your supplements tested for quality?
Yes.
Our manufacturing partners follow established quality control standards throughout the production process to help ensure product consistency and safety.
Are Cortivia supplements vegan?
Yes.
Are they gluten-free?
Yes.
Are they non-GMO?
Yes.
Do your products contain artificial stimulants?
Please refer to each product's ingredient label for complete ingredient information.
Orders & Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Most orders are processed within 1â2 business days.
Delivery typically takes 2â6 business days after shipment within the United States.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Can I change my shipping address?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact support as soon as possible.
Can I cancel my order?
Orders may only be canceled before processing begins.
Once an order has entered fulfillment or shipped, it can no longer be canceled.
Subscriptions
Do you offer subscriptions?
Yes.
Certain products may be available through our subscription program.
Can I cancel my subscription?
Yes.
Subscriptions can be managed or canceled from your customer account before the next renewal date.
Will I receive a reminder before renewal?
Renewal schedules are displayed within your subscription account.
Please review your subscription details before your next billing cycle.
Can I skip a shipment?
Yes.
Eligible subscription shipments can be skipped or rescheduled through your subscription portal.
Returns & Refunds
Do you offer a money-back guarantee?
Yes.
Eligible purchases are covered by our 60-Day Money-Back Guarantee, subject to the terms outlined in our Refund Policy.
How do I request a refund?
Simply contact support@trycortivia.com with your order information.
Our team will guide you through the return process.
How long do refunds take?
Once an approved return has been received and processed, refunds are generally issued back to the original payment method within several business days, depending on your payment provider.
Safety & Usage
Are Cortivia supplements intended to diagnose or treat diseases?
No.
Cortivia products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Who should consult a healthcare professional before using dietary supplements?
Consult your physician or another qualified healthcare professional before using any dietary supplement if you:
- are pregnant or nursing;
- are under 18 years of age;
- have a medical condition;
- are scheduled for surgery;
- take prescription medications; or
- have concerns about possible interactions with your current healthcare plan.
Can everyone take these supplements?
Dietary supplements may not be appropriate for everyone.
Always follow the directions on the product label and consult your healthcare provider if you have questions regarding your personal health.
Can I exceed the recommended serving size?
No.
Always use the product according to the serving directions shown on the label unless otherwise instructed by your healthcare professional.
Customer Support
What is the fastest way to reach customer support?
Email is the fastest and most efficient way to contact our team.
What are your customer support hours?
Our support team monitors email Monday through Friday.
Most inquiries receive a response within 24â48 business hours.
Still Have Questions?
If you couldn't find the answer you're looking for, our support team is happy to help.
Email: support@trycortivia.com